Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website and services provided by GTD GLOBAL LLC (“Company,” “we,” “us,” or “our”).

By accessing our website, contacting us, or using our travel assistance services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

GTD GLOBAL LLC
17333 15TH DR SE
Bothell, WA 98012-5102
United States
Phone: +1 (877) 894-2057
Email: customerservice@gtdgloballlc.com

2. Nature of Services

GTD GLOBAL LLC is an independent third-party travel booking assistance provider. We are not an airline, travel carrier, or direct travel supplier.

We assist with:

• Flight reservations

• Itinerary changes

• Cancellations and refund guidance

• Multi-city and group bookings

• General travel-related inquiries

All bookings are subject to the terms, conditions, and policies of the respective airline or travel service provider.

3. Independent Third-Party Status

We are not affiliated with, endorsed by, or associated with any airline, travel brand, or government agency. All trademarks, logos, and brand names belong to their respective owners and are used solely for identification purposes.

4. Pricing and Service Fees

• Fares, taxes, and availability are determined by airlines and suppliers.

• Prices are subject to change until confirmed and ticketed.

• GTD GLOBAL LLC may charge a service fee for booking assistance, modifications, cancellations, or other services.

• Service fees are separate from airline-imposed charges and are generally non-refundable unless otherwise stated.

Customers are responsible for reviewing the total cost before confirming any transaction.

5. Payments

Payments may be processed through secure third-party payment processors. By providing payment information, you represent that:

• You are authorised to use the payment method.

• The billing information provided is accurate and complete.

We reserve the right to cancel transactions suspected of fraud or unauthorised activity.

6. Cancellations and Refunds

All cancellations, refunds, and modifications are subject to the airline’s fare rules and policies.

• Refund eligibility depends on the fare type purchased.

• Refund timelines are controlled by the airline or payment provider.

• Service fees charged by GTD GLOBAL LLC may be non-refundable.

We do not guarantee refunds unless explicitly confirmed in writing.

7. Travel Documentation and Requirements

Customers are solely responsible for:

• Valid passports

• Visas

• Entry requirements

• Health documentation

• Compliance with airline policies

GTD GLOBAL LLC is not liable for denied boarding or entry due to improper documentation.

8. Limitation of Liability

To the fullest extent permitted by law, GTD GLOBAL LLC shall not be liable for:

• Airline schedule changes

• Flight cancellations

• Delays

• Missed connections

• Acts or omissions of airlines or third parties

• Loss of baggage

• Personal injury or damages arising from travel

Our liability, if any, shall not exceed the total service fee paid directly to us.

9. Force Majeure

GTD GLOBAL LLC shall not be held responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemics, government actions, travel restrictions, airline operational disruptions, labor strikes, cyberattacks, system failures, war, terrorism, or civil unrest. In such circumstances, obligations may be suspended for the duration of the force majeure event.

10. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt unauthorised access to systems

• Interfere with website functionality

• Provide false or misleading information

We reserve the right to restrict access to users who violate these Terms.

11. Call Monitoring and Recording

For quality assurance, training, and security purposes, calls may be monitored or recorded where permitted by law. By contacting us, you consent to such monitoring.

12. Indemnification

You agree to indemnify and hold harmless GTD GLOBAL LLC, its employees, agents, and affiliates from any claims, damages, liabilities, or expenses arising from your use of our services or violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes arising out of or related to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be subject to binding arbitration in the State of Washington, unless otherwise required by law.

15. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms, contact:

GTD GLOBAL LLC
17333 15TH DR SE
Bothell, WA 98012-5102
United States
Phone: +1 (877) 894-2057
Email: customerservice@gtdgloballlc.com